Telephony Services

TPS Screening is the sure way to ensure legal compliance with the Telephone Preference Service (TPS) register and Fax Preference Service (FPS) when you run a phone or fax campaign. The national database of people who have elected not to receive any kind of telemarketing calls is constantly updated. Current legislation obliges all telemarketing companies to screen their data against these registers before making any calls.

The network stores the entire TPS/FPS database on its network, so once you've subscribed to TPS screening you can be confident that you are automatically compliant. This also means that any data you use is automatically compliant.

Auto Attendant

Allows your business to filter calls to the correct department. Using professional voice over and background music of your choice your business can present your callers with a number of options to route their calls to their chosen department. The Auto Attendant service is an automated call answering, queuing and messaging service that instantly improves the flow of communication across your entire business, directing customers to the department or person of their choice.

Call Recording

Call Recording consists of an entire hosted recording platform that is located directly within the telecoms network and offers complete integrated call recording solutions for all types of businesses and services. Providing access to the most flexible and creative call recording services available, this solution not only eliminates your need to purchase any in-house call recording equipment, but also avoids any maintenance problems and costs that are usually associated with it.

Call Queuing

Call queuing hosted solution provides you with the power of a complete call queuing system at the fraction of the cost of an in-house system. The system can be managed via a web interface and can handle multiple queues, display real-time queue reports and even has a wallboard feature.

Non Geographical Solutions

NGN or Geo number Solutions incorporating 0870, 0871, 0845, 0844 and 0800.

Non geographical numbers are extremely versatile and can be linked to hosted solutions such as call queuing. Over recent years the legislation has changed substantially regarding non geographical numbers and it is imperative that you are provided with the correct solution that meets your needs.

Continum Limited has had a wealth of experience with both non and geographical numbers (where by a standard telephone number is ported to a network and used similar to a non-geographical).